Process and procedures
Much of the cost—and potential cost savings—in any program lies with data processing and other tasks that staff conduct day in and day out. Among the smartest things a manager can do is to challenge staff to scrutinize what tasks they perform and why in order to find ways to streamline the process or identify what could be automated.
Automate manual business processes. Identify those processes which are manual and time-consuming for staff. Chances are there is a software tool that can automate much or all of such processes so that staff can focus more on data quality and use. Colleagues across the country will have many examples of process automation.
Document current processes. Precise documentation of processes in standard operating procedures (SOPs) can ensure they are “lean” and repeatable, consistent and efficient. Challenge the current workflows as they are documented to identify areas of inefficiency.
Resource: Business process analysis
Taken from the IIS Operation Tools, the business process analysis walks health departments through how to document workflows, determine ways to eliminate inefficiencies and redundancy, and effectively describe the ways in which information systems should work. SOP templates and tracking tools are also included within this toolset.