In 2016, the City of York Bureau of Health was ready to invest in an electronic information system to support its clinical services and community prevention efforts. The bureau partnered with the Public Health Informatics Institute (PHII) and completed PHII’s Collaborative Requirements Development Methodology™ (CRDM) to better understand the agency’s key processes, to explore how these processes could be redesigned to increase effectiveness and efficiency, and to identify the requirements an information system would have to meet in order to support those efforts. This case study highlights the York team’s experience with CRDM™ and their decision to invest in an electronic health record information system.
