The help desk specialist I is responsible for providing information, technical assistance and support to internal and external IIS users and partners, including immunization providers, schools, child care facilities and health plans, as well as the public. The person in this role usually reports to the help desk specialist II/help desk supervisor and may be the first contact external partners and the public have with an IIS or immunization program. The help desk specialist I exercises independent judgment in carrying out responsibilities within a highly collaborative IIS and immunization program environment. Decision making requires knowledge of applicable laws, policies, and available data and resources.