Change management focuses on the people side of change and constitutes a critical process in achieving project outcomes through stakeholder awareness and engagement. Change management involves the application of processes and tools to help stakeholders understand the need for change, the risk of not making a change, and how to prepare for and embrace change. Managing stakeholders through a change results in a smoother transition, with quicker adoption and greater utilization.
Planning for change involves clearly defining the business need for change, identifying contributors and obstacles to success, engaging stakeholders and building a coalition of advocates. This process typically requires building communications strategies, anticipating and managing resistance, developing an efficient and effective training plan, and identifying reinforcement strategies to sustain the change. Access these tools to help you prepare your stakeholders for anticipated changes your project will bring. To access more supporting materials for planning staff for change, see the "training" category page.