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Business Process Analysis



We strengthen public health systems through business process analysis. Business process analysis is the logical understanding of how public health work is accomplished. Defining functional requirements (the capabilities required of an information system) is a crucial step in developing or acquiring a new system.

PHII applies a facilitated collaborative approach to developing requirements for public health information systems—our Collaborative Requirements Development Methodology (CRDM)™. Through the CRDM, PHII assists U.S. and global agencies in clearly documenting work processes, identifying areas of improvement, and defining the requirements that outline how information systems should support that work.

As a collaborative process, this approach brings together a diverse group of public health practitioners at all levels of expertise to share best practices, strategies, terminology and nuances. During this process, we often discover that the work and work processes of various public health agencies have more similarities than differences. This approach allows those business processes to be more streamlined and produces a set of information system requirements and other documentation that is common to all, and that can also be tailored to meet individual agency needs. As a result, public health agencies and their partners are able to make informed “buy or build” decisions about their information systems, to ensure the systems’ interoperability with other health departments and federal agencies and to conform to national standards. 

Examples of business process analysis 

Mozambique Workforce Allocation

Working under a grant from the CDC, PHII recently partnered with Mozambique’s Ministry of Health to evaluate their human resources processes in order to analyze how health care workers are planned for and deployed throughout the country. PHII then worked with the Georgia Institute of Technology to develop a tool that would optimize allocation of the health workforce throughout the country more efficiently, relying on evidence-based data. By using key indicators and some constraints (such as budget), the tool optimally distributes health workers where they are most needed. This tool was developed with the aim of helping to close some of the country’s health gaps, especially surrounding HIV/AIDS drugs and health interventions.

PHII has plans to replicate this work in Tanzania in the near future.

CRDM resources